**Thousand Hills Resort Hotel Terms and Conditions**

All guests agree to all terms & conditions upon initiating a reservation, booking, or equivalent at Thousand Hills Resort Hotel:

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Specifically:
- **Parking is free and provided on a first come first serve basis**
- **Non-Smoking Suites**: Smoking Fee - $300.
- **Pet Fee**: $250.
- **Additional Guests**: No additional guests are allowed on the property.
- **Damages**: Any damages will be charged to the card on file.
- **Credit Card Hold**: All reservations require a credit card hold at check-in.

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USER AGREEMENT (Website)
Access to and use of this online booking system is conditional based on your acceptance of the terms and conditions outlined here. Please read these terms closely before using our website. If you do not agree with any part, you may not use this website. Use of the online booking system or communication with Thousand Hills Resort Hotel for travel arrangements confirms that you are aged 25 or over and that you have read and fully accept these terms and conditions.

BOOKING CONDITIONS (All Types)
The Thousand Hills Resort Hotel website is owned and operated by Thousand Hills Resort Hotel, located at 120 S. Wildwood Drive, Branson, Missouri 65616. You consent to adhere to the terms of purchase imposed by Thousand Hills Resort Hotel LLC. Any violation of such conditions may result in cancellation of reservations or purchases, forfeiture of any monies paid, and Thousand Hills Resort Hotel debiting your account for any costs incurred as a result. All charges, fees, duties, taxes, and assessments arising out of transactions performed are your responsibility.

BOOKING YOUR STAY
Bookings are accepted only after receiving written/email confirmation and full payment or a deposit. For bookings via our Internet Booking Engine, full payment or deposit or written confirmation indicates acceptance of these terms and conditions.

FINAL PAYMENT
If balance of payment is due for your arrangements, the full balance will automatically be charged at check-in. Any incidental damages or charges incurred will also be billed to your card.

METHODS OF PAYMENT
Payments must be made by credit card. Payments are processed securely through our payment gateway and are denominated in USD.

PRICE POLICY
Rates are subject to changes and surcharges beyond our control, including currency exchange rate fluctuations and supplier price increases. If these affect the total, you agree to either pay the additional amount or cancel according to these terms.

BOOKING CONFIRMATION
All reservations are not considered confirmed until a confirmation number is received via sms or email.  Once granted, a reservation is considered booked and confirmed.

RATES
Rates listed on the online booking engine may vary. Each section has its rate structure based on available offers, and the guest must meet all booking criteria.

RATE CHANGES
Rates are subject to change at the hotel’s discretion. Once a booking confirmation is issued and the reservation is in the ‘no refund’ period, it is not possible to amend the rate.

AMENDMENTS AND CANCELLATIONS
While we strive to provide arrangements as confirmed, changes may be made upon notification.

CANCELLATION POLICY FOR NORMAL BOOKINGS
Cancellations less than 30 days before arrival will forfeit 100% of the deposit unless otherwise stated with booking rate. Missed dates, no-shows, or early departures will incur charges for each missed night at the original rate. Multiple reservations require separate deposits, each subject to this policy.

CANCELLATION POLICY FOR AMENDED BOOKINGS
The original arrival date’s cancellation policy applies. For early check-out, the remainder of the reservation will be forfeited.

CHANGES TO BOOKING DATES
To request a date change, email **reservations[@]thousandhillsresorthotel.com** 21 days prior to check-in. Cancellation fees and change fees are subject to the terms of each reservation. All reservations are final at check-in.

OVERBOOKING TRANSFERS
In the rare event of an overbooking, we will attempt to transfer your reservation to a comparable or superior hotel at no additional cost or allow cancellation with a full refund (minus any bank fees).

THIS GUARANTEE DOES NOT APPLY TO:
Reservations through auction sites, travel packages, or unpublished rates. Thousand Hills Resort Hotel has sole discretion to evaluate and resolve any claims.

BOOKING (RESERVATION) DISPUTES
If a dispute arises regarding a reservation, the hotel reserves the right to cancel and refund the full amount, minus bank charges.

RESPONSIBILITY
We accept liability only for incidents arising from our proven negligence. We assume no responsibility for losses or claims outside our control, including illness, injury, delays, strikes, or force majeure. Any alternative accommodation provided will be of a similar or superior standard.

BREAKAGES AND DAMAGES
Guests are responsible for any damages incurred during their stay. Full payment for damages must be made before departure.

BEHAVIOR
Guests must comply with all relevant regulations. Disruptive behavior or actions causing distress or danger may result in termination of the stay without refund.

SEVERABILITY
If any part of these terms is deemed unenforceable, the remaining terms remain valid.

ARBITRATION
This agreement and any disputes arising are governed by Missouri law.

COMPLAINTS
We are committed to addressing any service-related complaints. Guests should communicate any issues to hotel staff promptly and follow up with a formal written complaint if unresolved.

EXCLUSION OF LIABILITY
We do not guarantee error-free information but will correct errors once notified. Guests assume responsibility for any use of external links from our website. All descriptions and recommendations are based on our own opinions and best available information.

INFORMATION PROVIDED BY YOU
Information you provide should be accurate. We will treat it confidentially and have measures in place to protect against fraud.

FREE INTERNET USAGE
 

ELECTRONIC COMMUNICATION
By using our website or sending emails, you consent to electronic communication. All agreements, notices, and communications will satisfy legal requirements for written communication.

COPYRIGHT
The copyright and all other Intellectual Property rights of the material on this website are owned by Thousand Hills Resort Hotel. Copying for commercial use is strictly prohibited.

GOVERNING LAW AND JURISDICTION
These terms are governed by Missouri law.

VALIDITY
These terms and conditions are effective as of the date they are posted on our website.

INTERNET USAGE TERMS AND CONDITIONS

Guests at Thousand Hills Resort Hotel are provided with complimentary internet access as a convenience during their stay. By using the hotel’s internet service, guests agree to the following terms and conditions:

  1. Usage at Own Risk: Guests use the internet service at their own risk. Thousand Hills Resort Hotel does not guarantee uninterrupted or error-free service, and the hotel is not liable for any data loss, malware, viruses, or damages to guests’ devices as a result of using the hotel’s internet.

  2. Content Restrictions: Access to certain websites or content may be restricted. Sites containing harmful, illegal, or potentially dangerous content, including but not limited to adult content, illegal downloads, and malware, may be blocked to protect the network and users.

  3. No Liability for Harmful Software: Thousand Hills Resort Hotel is not responsible for any malicious software, viruses, or other harmful elements that guests may encounter while using the internet. Guests are responsible for ensuring their devices have adequate virus protection.

  4. Responsible Usage: The internet is provided for lawful, personal use only. Guests agree not to use the internet for any illegal activities or in a way that violates local, state, or federal laws.

  5. Network Security: While the hotel strives to provide a secure network, it is an open-access system. Thousand Hills Resort Hotel is not liable for any data interception, unauthorized access, or security breaches that may occur.

  6. Service Limitations: Thousand Hills Resort Hotel reserves the right to limit or restrict internet access in cases of excessive data usage or if guest behavior violates these terms. The hotel may also suspend or terminate internet access at its discretion for security or operational reasons.

By accessing the internet service, guests agree to adhere to these terms and conditions and acknowledge that the hotel is not responsible for any issues, disruptions, or security risks encountered while using the service.

Thousand Hills Resort Hotel Loyalty Program Membership

Guests are invited to join the Thousand Hills Resort Hotel Loyalty Program to enhance their experience and enjoy exclusive benefits during their stay. Membership in the loyalty program is free of charge and provides members with access to special privileges, including but not limited to:

  • Special Pricing: Members receive exclusive discounted rates on room bookings and packages, making each stay more affordable.
  • Complimentary Perks: Enjoy additional hotel amenities, such as free high-speed internet, welcome gifts, and access to select on-site facilities.
  • Room Upgrades: Based on availability, loyalty members may qualify for complimentary room upgrades, offering a more luxurious and comfortable stay.
  • Priority Check-In and Check-Out: Experience expedited check-in and late check-out options, as availability permits, for added convenience.
  • Exclusive Offers: Receive notifications of special promotions, events, and packages available only to loyalty members.

Please Note: Membership in the Thousand Hills Resort Hotel Loyalty Program has no cash value. Benefits and perks are subject to availability and may be modified, replaced, or discontinued at the hotel’s discretion at any time. Membership benefits cannot be transferred or exchanged for monetary value.

By joining the loyalty program, members agree to the terms of the program and to receive communications from Thousand Hills Resort Hotel regarding member-only offers and promotions. This includes communication by email and by sms to the number on file. We are pleased to offer this program as a way to thank our valued guests for their loyalty and to make each visit to Thousand Hills Resort Hotel even more enjoyable.